Replacement of Your Pflueger® Rod
Pflueger warrants to the original purchaser that its rods are free from defects in materials or workmanship for a period of one (1) year from the date of purchase. Pflueger is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. This applies to either rods purchased separately or as a combo unit.
Pflueger® does not offer repair or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or a comparable model. If your rod is within the original warranty period, Pflueger will need to inspect your rod to determine the nature of the defect. Please send the following items to Pfluegercustomerservice@newellco.com. These easy steps will help us take care of your warranty claim as efficiently as possible:
- Photograph of rod clearly showing brand and model – directly above handle
- Photograph clearly showing the broken area(s) of the rod
- Copy of the dated receipt or proof of purchase
- A brief description of how your rod broke
- Your address and a daytime contact number
Rods under warranty will be replaced for a processing fee of $9.95 US or $10.55 CAD. We will contact you directly to take payment, which can be made by phone via credit card. In the event your rod is no longer manufactured or is currently unavailable, we will also give you a call to discuss your replacement options. Rods that do not qualify for warranty replacement may also be submitted for a discounted replacement. Please contact us directly for details.